Valencia - Airport, Spain
Directions to desk
How to reach shuttle service? After collecting your luggage, look for the nearest lift and go to the 1st floor (Salidas/Departures). Once on floor 1, exit the terminal and go next to the taxi stand. At this point you will find the Record Go shuttle.
Calle Sedaví 14,
|Sun||07:00 - 23:00|
|Mon||07:00 - 23:00|
|Tue||07:00 - 23:00|
|Wed||07:00 - 23:00|
|Thu||07:00 - 23:00|
|Fri||07:00 - 23:00|
|Sat||07:00 - 23:00|
DEPOSIT AND CREDIT CARD INFORMATION
ACCEPTED: MasterCard (not prepaid), Visa (not prepaid). Debit card not accepted unless otherwise stated below. A deposit amount from a minimum of EUR 1400.0 to a maximum of EUR 2000.0 will be held against your credit card for the duration of the rental. Your deposit is a guarantee held in the event of damage/theft of the vehicle. This will be automatically released if there is no theft or damage during the rental period. Please note that this does not represent your total excess liability which can be found in the Insurance Coverage section. NOT ACCEPTED: No other payment types will be accepted. A valid credit card in the name of the lead driver must be presented at the rental desk in order to pre-authorise/charge a deposit. The credit card(s) must be embossed and a PIN number may be required. In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
25 to 69 years.
Young driver's age: 21 to 24 years. Charge 7 EUR per day. Minimum 14 EUR Includes 21% tax
Senior driver's age.: 69 to 99 years. Charge 7 EUR per day. Minimum 14 EUR Includes 21% tax
Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.
All international, state and island crossings are disallowed.
Cancellation and no-show policy
What is your cancellation policy for fully prepaid or part-paid bookings?
1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.
2 - If you cancel less than 24 hours in advance of pick-up, you will receive a refund minus EUR50. If your online payment is less than EUR50, no refund will be made for your car hire booking.
3 - If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.
4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.
5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.
If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.
If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.
In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.
Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.
What is a no-show?
A 'no-show' occurs for the following reasons:
1 - You didn't inform us about your cancellation prior to your pick-up time.
2 - You failed to pick up the car at the arranged time and date.
3 - You failed to provide the documentation that's required to pick up the car.
4 - You failed to provide a credit card in the main driver's name with enough available funds on it.
In the event of any of the above, no refunds will be made to you.
The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.